Terms and Conditions

HEIDI’S HOUSE LTD

Trading as Hair Bare Pro

TERMS & CONDITIONS OF SALE (TRADE CUSTOMERS ONLY)

Registered Address:
Adiva Accountants Ltd, 18–20 East Street, Bromley, BR1 1QU
VAT Number: GB463 1871 84
Email: info@hairbare.pro
Website: www.hairbare.pro

  1. Introduction

These terms apply to all orders placed with Heidi’s House Ltd T/A Hair Bare Pro (“we”, “us”, “our”) by business customers (“you”, “your”). By placing an order, you accept these terms.

  1. Orders, Training & Responsibilities
  • Kits are only supplied to trained therapists.
  • Training must be completed and passed before kits are dispatched.
  • You must follow our treatment protocols and complete consultation forms for every client.
  • No refunds will be provided where guidelines have not been followed.
  1. Payment
  • We accept debit/credit card, bank transfer, and PayPal.
  • PayPal Pay-in-3 is offered under PayPal’s own terms.
  • Orders are processed once full or verified payment is received.
  1. Delivery
  • Standard delivery: 3–4 working days unless otherwise specified.
  • Delays outside our control do not constitute breach.
  • Risk passes to you upon delivery.
  1. Returns & Refunds

We want you to be fully satisfied. We accept returns within 14 days if:

  • The product is unused, in original packaging, and resaleable — full refund applies.
  • The item is a duplicate — credit or exchange offered.
  • The wrong item or a damaged item was received — refund or exchange issued if returned with at least 50% of contents remaining.

We do not accept returns for:

  • Change of mind
  • Products used without a completed consultation form
  • Any treatment performed outside our official guidelines

Refunds exclude shipping charges unless goods were faulty or incorrectly supplied.

  1. Product Use

Hair Bare Pro products are for professional use only. Misuse or unauthorised resale is strictly prohibited.

  1. Pricing
  • Prices are exclusive of VAT unless stated.
  • We reserve the right to correct errors and adjust pricing if necessary.
  1. Promotions

Promotional offers are subject to separate terms and cannot be applied retrospectively.

  1. Liability
  • We do not accept liability for indirect loss, misuse, or delay caused by events outside our control.
  • Our liability is limited to the value of the goods purchased.
  • Nothing in these terms limits liability for death, personal injury, or fraud.
  1. Force Majeure

We are not liable for delays caused by events beyond our control (weather, strikes, etc.).

  1. Ownership & Risk

Risk passes to you on delivery. Ownership transfers only after full payment is received.

  1. Communications

All communications should be made in writing to:
📧 info@hairbare.pro

  1. Governing Law

These terms are governed by English law. All disputes will be resolved exclusively in the English courts.